![]() ![]() We recently launched our first scrutiny review under this new model, looking at how we deal with Damp and Mould. This is important, especially with all the changes happening in social housing regulations. We've also made it easier and more flexible for tenants to get involved at different stages of scrutiny. It's a collaborative model where tenants and staff will work closely together in joint task and finish groups. So, we've come up with a new way of doing resident scrutiny. ![]() Here's what we learned from the review: Tenants wanted shorter scrutiny reviews, stronger links with the Customer Focus Committee, and a task and finish group review model. We held workshops, surveys, and got input from staff at all levels, as well as the Customer Focus Committee and senior staff.Īstonishingly, more than 300 tenants, including shared owners and leaseholders, got involved in this review. We teamed up with residents, including members of the scrutiny steering group, to review and improve our scrutiny process. The changes were sparked by the Customer Focus Committee and some of our residents who wanted us to take a fresh look at how we do things. Resident scrutiny is essential to improving our services to residents, through working with our staff to enable a diverse range of residents’ views to influence and improve how we work. Over the last year, we've made some big changes to how we do resident scrutiny at PCH. ![]()
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